Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
|Mrs Samantha Cooper (f)|
Sam has worked for the practice for many years. She was our prescriptions lead and in June 2014 she was promoted to Reception Manager. She is responsible for the daily running of the reception team.
|Mrs Tracey Burrell (f)|
Tracey has worked in administration and also in reception. Tracey has been with the surgery since 2000. She previously worked at another GP surgery within Rugby for 9 years previous to working at Westside. In 2015 Tracey was promoted to Assistant Reception Manager.
|Mrs Keeley Cunningham (f)|
Keeley joined the practice in 2010 as the secretary for a community clinic. She then joined the Reception Team in 2012 and has worked with them eversince. She has recently trained on prescriptions and now supports the Reception Manager with the smooth administration of prescription requests and liaises with patients and pharmacists with queries.
|Mrs Kerry O'Shea-Round (f)|
Kerry joined the practice in 2012 as a Receptionist.
|Mrs Suzanne Wilkins (f)|
Suzanne joined our reception team in 2014.
|Miss Pippa Jones (f)|
Pippa joined our reception team in 2013.
|Mr Will James (m)|
Will joined our Reception Team in 2015.
|Miss Abbi Birtles (f)|
Abbi joined us at the surgery in 2016. Abbi works on reception and also admin summarising patients records.
|Mrs Dani Gilsenan (f)|
Dani joined our reception team in July 2017. She previously worked at Rowlands pharmacy.