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Practice Management

Mrs Kellie Preece (f)

Kellie joined the practice team in 2008, having worked in Human Resources departments for 2 logisitics companies.  

She has worked in different departments within the practice, gaining knowledge and experience in reception, administration and secretarial before becoming Reception Manager in January 2012. 

In January 2015 she became our Practice Manager.


Mrs Gill Costello

Mrs Costello deals with IT and the QOF submissions, amongst much else.

Mr Ben Derrick (m)

Ben joined the practice team in 2013 he works in the admin team dealing with new patient registrations, change of addresses and summarising.

Miss Lois Ingle (f)

Lois joined our reception team in 2012, having previously worked in a busy GP practice in London. Lois is now part of our administration team.


Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Mrs Samantha Cooper (f)

Sam has worked for the practice for many years.  She was our prescriptions lead and in June 2014 she was promoted to Reception Manager.  She is responsible for the daily running of the reception team.

Mrs Tracey Burrell (f)

Tracey has worked in administration and also in reception. Tracey has been with the surgery since 2000.  She previously worked at another GP surgery within Rugby for 9 years previous to working at Westside.  In 2015 Tracey was promoted to Assistant Reception Manager. 


Mrs Keeley Cunningham (f)

Keeley joined the practice in 2010 as the secretary for a community clinic.  She then joined the Reception Team in 2012 and has worked with them eversince.  She has recently trained on prescriptions and now supports the Reception Manager with the smooth administration of prescription requests and liaises with patients and pharmacists with queries.

Mrs Kerry O'Shea-Round (f)

Kerry joined the practice in 2012 as a Receptionist. 

Mrs Suzanne Wilkins (f)

Suzanne joined our reception team in 2014.

Miss Pippa Jones (f)

Pippa joined our reception team in 2013.

Mr Will James (m)

Will joined our Reception Team in 2015.

Miss Abbi Birtles (f)

Abbi joined us at the surgery in 2016.  Abbi works on reception and also admin summarising patients records.

Mrs Dani Gilsenan (f)

Dani joined our reception team in July 2017.  She previously worked at Rowlands pharmacy.


Mrs Sue Payne

Sue joined us in 2007 as a receptionist. In 2009, she became the practice secretary.

The secretaries deal with all secondary care referrals, Choose and Book appointments, Insurance Claims and Policies and any private work requested by the patients.

Miss Felicity Dunn (f)

Felicity joined our reception team in 2014. Felicity joined our secretarial team in 2016.

Our secretaries process all referrals for further care to all areas, liaise with 3rd parties regarding follow up's and ongoing care and treatments. They deal with all work related to insurance companies, copying of records and documents requiring GP reports and medical information. Also private work requested from the patients.

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